At Tribal Factory, we are committed to delivering your orders swiftly and efficiently to ensure a seamless shopping experience. Please read the following shipping policy to understand how we process and deliver your purchases:
Order Processing:
- Orders are processed within 24 hours of receipt, excluding weekends and holidays.
- Once your order is processed, you will receive a confirmation email with tracking details.
Shipping Timeframe:
- Our courier partner delivers products within 3-10 days, depending on the location.
- Please note that delivery times may vary based on factors such as location, weather conditions, and unforeseen circumstances.
Shipping Rates:
- We offer flat-rate shipping charges based on the destination and weight of the package.
- Shipping rates will be calculated and displayed at the checkout before you complete your purchase.
- Shipping charge is waived for orders totaling ₹2999 or more.
International Shipping:
- Currently, we only offer shipping within India. We do not ship internationally.
Tracking Your Order:
- You can track the status of your order using the tracking number provided in your confirmation email.
- If you have any questions or concerns regarding your order status, feel free to contact our customer service team for assistance.
Order Changes and Cancellations:
- Once an order is processed, changes or cancellations may not be possible. Please review your order carefully before confirming.
Delivery Issues:
- In the unlikely event of a delay or delivery issue, please contact our customer service team for prompt assistance.
- We will work diligently to resolve any delivery-related issues and ensure that your order reaches you as soon as possible.
Contact Us:
- If you have any further questions or concerns regarding shipping, please don’t hesitate to contact our customer service team at [Customer Service Email/Phone].
By placing an order with Tribal Factory, you agree to abide by the terms and conditions outlined in this shipping policy.
Thank you for choosing Tribal Factory for your shopping needs.